Shipping policy

We aim to provide a seamless and stress-free shipping experience for your.

Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed after 2 pm or on weekends and holidays will be processed on the next business day.

Shipping Options & Delivery Times

We offer the following shipping options:

1. Standard Shipping:
   • Estimated delivery: 1–2 business days.
2. Service Delivery Point:
   • Estimated delivery to the pick-up point: 1–2 business days.

Shipping times may vary based on your location.

Shipping Costs

• Standard Shipping: The fee varies per currier and the options are displayed at the checkout point
• Service Point Delivery: It is offered through PostNL at a flat rate for Netherlands of EUR 8.33

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking link to monitor your shipment in real-time.
• If you have not received your tracking details, please contact us at contact@luvvy.me

International Shipping

• Currently, we only ship within the Netherlands. Stay tuned for updates as we expand our delivery zones!

Delivery Issues

• If your order is delayed or has not arrived within the estimated timeframe, please contact us at contact@luvvy.me. We’ll work to resolve the issue as quickly as possible.
• For lost, damaged, or incomplete orders, reach out to us within 3 days of the delivery date with your order number and details.

Returns and Refunds

If there’s an issue with your order, please refer to our Returns & Refunds Policy  for more information.

Thank you for choosing Luvvy - because taking care of yourself is always worth it!